"I emailed Nikki initially so that I could get some of my story across without stuttering. Nikki responded in a short period of time, which is what I needed, and we arranged a telephone chat first. I liked the sound of Nikki and arranged a visit. I felt comfortable in the surroundings during the visit and Nikki clearly understood my issues and didn't rush me at all. Very happy with this start and I know I can contact Nikki whenever I need to."